What happens when you buy.

You give us two things

An amount, and the address you want the coins sent to. That is the whole input. There is no account application, no document upload, and no waiting for a human to approve you.

We ask for an email so you have a receipt and a way back into your history. It is not an identity check and it never becomes one.

Your card is held, not charged

Our payment partner, Stripe, authorises your card for the amount plus the fee. The card number goes to them, not to us. What reaches our systems is the last four digits, the expiry, and whether the authorisation went through, which is what a receipt and a dispute need and nothing more.

Nothing is taken from your card until the order is accepted. A hold that is not accepted is released, and you were never charged.

We check it, then we send it

Every order is reviewed before anything moves. The destination is screened against published sanctions lists, the price is checked against the market, and a person on our desk accepts or declines it, usually within the day.

Accepted means the card is charged and the coins go out from our own reserve to your address. There is no exchange order in your name and no balance of yours anywhere in between. Declined means the hold is released and you can place the order again at the current price.

It lands in your wallet

The coins go straight to the address you gave us, on the network shown on the confirmation screen. They never sit in an account with your name on it, because there is no such account. We are a router, not a custodian.

This is also why the address matters so much. A blockchain transfer is final, and nobody, including us, can reverse one.

What it costs

One fee, charged on top of the amount you choose and shown in dollars before you pay, not a percentage you have to work out. The amount you asked for is the amount of crypto that is bought. We pay the network fee on delivery, so there is no second charge, and there is no spread hidden in the rate.